How quick will an order be processed?
We do our best to process and prepare your order in 1-3 business days, unless otherwise stated on the website due to closure of the studio. Nevertheless, if it’s a busy period, we may inform you about possible delays. This is more likely to happen during Christmas holidays.
How does shipping work?
We ship all international orders via DHL and the parcel usually arrives within 3 to 10 business days from shipment, depending on the distance. Shipping fees are applied at check out. Once the parcel is shipped, we are no longer responsible for it and we cannot refund for a purchase that is lost or damaged while in transit to the buyer. Please make sure to provide a correct and complete shipping address!
The client will inform the artist if they want to purchase shipping insurance. By default, this is not included. Amalia Calligraphy is not responsible for damaged, lost or delayed shipments. Customs/duties/taxes may be charged to customers at the discretion of the border officials, and this is beyond Amalia Calligraphy control.
Refund/Return Policy
We can accept returns for a refund for unused and unopened orders in their initial state sent back within 15 days from delivery. Once we receive the returned item we will credit the order value back to you, except the shipping fees. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value and no refund can be applicable.
Cancellation
We don’t accept cancelations, but if there is any problem with your order or if you desire to change something in your order, please write us an email. For weddings, please see the Weddings Q&A Area to see which are the situations and conditions for returns and refunds.
Can all products from your online shop be returned?
No, not all items can be returned. Digital products cannot be returned and a refund cannot be issued for them. Personalized items also cannot be subject of returns and refunds. No refunds will be issued for private sessions or gift cards. For Weddings please see the Wedding Q&A Area to see which are the situations and conditions for returns and refunds.
Do you ship worldwide?
Yes, we ship all our products worldwide via DHL.
