We do understand that there are cases when you must cancel your order. Cancellation fees are due based on the amount of work completed. The client agrees to accept Artist’s good faith estimation of how much work has been completed. The second invoice amount, that complies 70% of the whole amount due is refundable when your order is not yet processed, before the moment we require the content. Once Amalia Calligraphy sent the content form 10% of the second invoice is not refundable. Once the artist received the content and has begun the design process 30% of the second invoice is nonrefundable, whether or not the digital proof has been sent, whether or not there has been any revision rounds. Once the artwork has been approved and the items were sent to print, 100% of the second invoice is nonrefundable.